SMS Terms & Conditions
These terms apply to Massage Me, LLC Appointment Notifications, our optional text messaging program for clients. Appointment messaging will be available after registration and setup are complete.
What messages you can receive
After you opt in, we may send appointment confirmations, reminders, and updates about cancellations or rescheduling. This program does not send promotional or marketing messages. Login verification codes are handled separately; requesting a login code does not enroll you in appointment notifications.
How you consent
We accept both web-based and verbal consent. Consent is optional and is not a condition of booking, purchasing, or receiving services. Providing your phone number, requesting a sign-in code, or logging in does not by itself enroll you in appointment texts.
In the client portal: After successfully verifying your phone number, review the optional appointment-text prompt and select Yes, text me to consent. Select Not now to continue without appointment texts. If you are already signed in and are not enrolled, choose Enroll in SMS updates to open the same disclosures. The prompt describes the message types, frequency, charges, STOP/HELP instructions, and links to these terms and our Privacy Policy. No consent is preselected.
In person or by phone: Studio staff explain that Massage Me, LLC will send automated appointment confirmations, reminders, cancellations, and scheduling updates; that message frequency varies based on bookings and schedule changes; and that message and data rates may apply. Staff explain that you may reply HELP for assistance or STOP to unsubscribe, provide https://massageme.llc/sms-terms and https://massageme.llc/privacy, and ask for an explicit yes-or-no answer. Only an affirmative yes authorizes enrollment. Staff must document your permission, phone number, date, disclosures, and the staff member who obtained it.
Your consent record: Web choices are saved in our server-side database with your account, phone number, time, and disclosure wording and version. Consent records are retained to honor your preferences. Clearing browser data does not change your SMS preference.
Enrollment confirmation: New enrollment includes a confirmation text identifying Massage Me, LLC, the message frequency, possible message and data charges, and HELP/STOP instructions. After a STOP opt-out, send START from your enrolled phone to resume messaging.
Frequency and charges
Message frequency varies based on your bookings and schedule changes. Message and data rates may apply. Contact your wireless provider for details about your plan and charges for sending or receiving texts.
Stop receiving messages
Reply STOP to any appointment notification to unsubscribe. You may receive a final text confirming your opt-out. You can also turn off appointment texts in the client portal under Notification preferences, or ask studio staff to remove you from appointment notifications. After sending STOP, text START to (928) 977-8122 from the phone number on your profile. The portal’s Re-enable text reminders button opens a prepared START text; you must tap Send. Enrollment resumes only when we receive START. Staff cannot override a text-message opt-out with a checkbox.
Unsubscribing from texts does not cancel an appointment. Manage bookings through the client portal or contact the studio directly.
Help and contact
Reply HELP to an appointment notification for assistance. You can also contact Massage Me, LLC using the contact information on our studio website, or speak with staff at your appointment. Please do not text sensitive health information or payment card details.
Delivery and your phone number
Text delivery depends on your wireless provider and network availability and is not guaranteed. Carriers are not liable for delayed or undelivered messages. Check the client portal or contact the studio if you need to confirm an appointment. Let us know if your number changes or you no longer control the number you provided.
Your privacy
See our Privacy Policy for details about how we handle client information. We do not sell or share mobile numbers, SMS opt-in data, or consent information with third parties or affiliates for marketing or promotional purposes. Messaging providers may process information as needed to operate and deliver this service.
Updates to these terms
We may update these terms as the messaging program changes. The current version and updated date will appear on this page. These terms apply to text messaging and do not replace your appointment or package terms.